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So exactly how wide is the range of services we provide? I'll keep you up to date with what I'm currently working on here.

By northwestpr41454886, Nov 23 2016 02:24PM

One of the most valuable tools we have at Northwest Professional Services is our CRM program called Service Monster. We're also fontunate that even though they are a fast growing web platform for managing your service buisness that has now gone international, they happen to based right here in Bellingham WA.

In fact, on Wednesday, November 30, I'll be interviewing Joe Kowalski, CEO and co-founder of Service Monster in a Facebook Live event. Just serch for The Leaderboard over on Facebook to join this public group.

What do we use Service Monster for? We use it for scheduling everything from carpet cleaning, duct cleaning, and window washing appointments with you, it helps us keep track of all your current billing and contact information as well as invoicing and job history so we know what we did last time we were in your home and when the next time you might be ready to have us back. The beautiful thank you letters and reminder cards that show up in your mail box every once in a while? Yes, that's Service Monster too. We use it to help manage all the aspects of our cleaning and restoration services and to help us give you the best customer experience possible.

By northwestpr41454886, Nov 16 2016 10:05PM

Brought to you by Northwest Professional Services and The Leaderboard

At Northwest Professional Services, a certain amount of time in my schedule is spent completing tasks that are somewhat repetitive in nature. This doesn't necessarily mean they are boring or unimportant. Sometimes they can be critical tasks like drawing diagrams and writing repair scopes for insurance claims or simple data entry which both require less critical thinking but can still take a decent amount of time to hit your stride and get in the zone. I'd like to share a few tips that I use to help keep me focused and hit that "flow state" faster and stay there longer to increase productivity.

1. Continuous repeat of a song through headphones

Sound like torture? Dont knock it until you give it a chance! I find it's amazing how much this little trick helps me to lock into a cadence and stay there. A couple tracks that I can always count on to set the tone are "Award Tour" by A Tribe Called Quest and "Blue Bossavnova" by Bossanova.

2. The Pomodoro Technique

Essentially, it's a method of time blocking in which distractions are ruthlessly eliminated for 25 minute blocks, separated with short breaks. Sounds simple right? You might be shocked at how fundamentally difficult it is to rearrange your environment to eliminate the distractions we've become so good at inviting into our workflow. 25 minutes of pure undivided attention can feel like a lifetime when properly executed. SPOILER ALERT: You and your squirrel brain are the worst offenders when it comes to attention sabotage. For more info visit

3. Automate and replicate

Obviously, this wont work for everything but even if you can manage to find a way to cut your required input down by just 10%, the math plays out to your benefit over the long run... even if it takes you an extra 20 minutes to come up with the initial fix. For instance, if there are certain email responses that you re-craft every time the same question comes up, setup a template response and save it as a draft so the work is cut down to quick and simple touches to personalize it next time. If it comes up way too often, add it the "Frequently Asked Questions" page on your website and direct traffic accordingly. Congrats... you just bought back a weekend in reclaimed time over the course of the next 5 years.

Thanks for your time. I really mean that! I

know exactly how valuable it is.

-J Young

Chief of Operations

Northwest Professional Services


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