Our secret weapon
By northwestpr41454886, Nov 23 2016 02:24PM
One of the most valuable tools we have at Northwest Professional Services is our CRM program called Service Monster. We're also fontunate that even though they are a fast growing web platform for managing your service buisness that has now gone international, they happen to based right here in Bellingham WA.
In fact, on Wednesday, November 30, I'll be interviewing Joe Kowalski, CEO and co-founder of Service Monster in a Facebook Live event. Just serch for The Leaderboard over on Facebook to join this public group.
What do we use Service Monster for? We use it for scheduling everything from carpet cleaning, duct cleaning, and window washing appointments with you, it helps us keep track of all your current billing and contact information as well as invoicing and job history so we know what we did last time we were in your home and when the next time you might be ready to have us back. The beautiful thank you letters and reminder cards that show up in your mail box every once in a while? Yes, that's Service Monster too. We use it to help manage all the aspects of our cleaning and restoration services and to help us give you the best customer experience possible.